Every Question, One Place.
51 straight answers about pricing, setup, selling, stock, follow-up, add-ons and how Nexus Commerce fits your industry.

Screen: Orders · Demonstration account: US Resin Supply · Sample data
General
Can we import our existing catalog?
Yes. Import your products in bulk from the catalog toolbar. Our onboarding team can help, and Enterprise includes help moving over from your old system.
More on /faq →Can Nexus Commerce connect to our CRM or other outside software?
Yes. Contact our support team at [email protected] and we’ll set up the connection. Depending on the system, it can take a couple of days.
More on /faq →Does it work on mobile?
Yes. Everything you can do on the web, you can also do in the Nexus Commerce mobile app, which is included in every plan.
More on /faq →Pricing & Plans
Is onboarding required?
No. The onboarding package is optional and billed once: Core $500, Growth $300, Enterprise / White Label $1,000.
More on Pricing →Does Growth or Enterprise include the Flow Builder?
No. The full Flow Builder comes with the Nexus AI add-on ($39/month, any plan). Every plan includes ready-made follow-up templates.
More on Pricing →What happens when we hit a Nexus Connect limit?
Usage stops at the plan limit, and the account receives a prompt to upgrade.
More on Pricing →How much is each extra location?
$39/month per location on Enterprise / White Label. Accounts with 10 or more locations are custom quoted.
More on Pricing →Getting Started
Can we start with one location?
Yes. Commerce Core is $249/month for one location, with unlimited registers and no per-seat pricing.
More on The Platform →What costs extra?
Payment processing, the optional add-ons (Nexus Boost, Nexus AI and Nexus Connect), the optional one-time onboarding package, and custom work such as custom integrations.
More on The Platform →Can it connect to our CRM or other software?
Yes. Contact our support team at [email protected] and we’ll set up the connection. Depending on the system, it can take a couple of days.
More on The Platform →Is the dashboard live?
It shows what your team records. Screenshots on this site use demonstration accounts and revenue is redacted, so the figures are not a performance claim.
More on The Platform →How long does switching take?
It depends on your data, locations and integrations. We agree on milestones after reviewing your current setup.
More on Onboarding & Switching →Does $799/month include unlimited locations?
No. It covers three. Each extra location is $39/month, and 10 or more locations are custom quoted.
More on Enterprise & White Label →Can we put our own logo on it?
Yes. White-label branding is included on Enterprise, on the web and in the mobile app.
More on Enterprise & White Label →Do we get our own app in the App Store?
Yes. White Label includes your branded app published in the Apple App Store and Google Play under your name and icon, so staff and customers never see Nexus Commerce. Store listings follow Apple and Google review rules and timelines.
More on Enterprise & White Label →Can reps see only their own customers?
Yes. On Enterprise, reps can be limited to the accounts they own, and staff can be limited to their own locations.
More on Enterprise & White Label →Selling
Can we sell to wholesale and retail customers from one store?
Customer pricing tiers apply to each account. Walk through your ordering process in the demo and we’ll confirm the setup.
More on Online Store →Is a professionally built website included?
Every plan includes the self-service Store Editor. Professional design and launch are quoted separately.
More on Website Builder →Can we use our own domain?
Yes. Connecting a custom domain is an optional step on the ready-to-sell checklist.
More on Website Builder →Do wholesale customers see different prices?
Yes. Each account can be on its own pricing tier, so trade and dealer buyers see their prices when they order.
More on Website Builder →Can we keep our current website and just add the store?
Yes. Link to your Nexus Commerce store from your current site, or move everything over when you’re ready.
More on Website Builder →Can we sell classes or workshops?
Yes. Publish classes with sessions, prices and seat limits, and manage attendees in one place.
More on Website Builder →Catalog, Stock & Shipping
Do pricing tiers apply online too?
Tiers are assigned to the customer account. Bring your pricing structure to the demo and we’ll show how it applies in each channel.
More on Catalog & Pricing →Which plan has purchase orders?
Purchase orders, receiving, suppliers and supplier returns are in Commerce Growth at $449/month for two locations.
More on Inventory & Purchasing →Does it work with Lightspeed?
The Lightspeed integration is included in Growth. The inventory screen shows where stock is tracked and whether a Lightspeed connection is set up.
More on Inventory & Purchasing →Are carrier costs included?
No. Carrier charges are separate from your Nexus Commerce subscription.
More on Shipping →Which carriers can we use?
All the major carriers, including UPS, FedEx, USPS and DHL, plus regional, international and LTL freight carriers. Connect your own carrier accounts to keep your negotiated rates.
More on Shipping →Can we ship freight?
Yes. LTL freight carriers such as FedEx Freight, TForce Freight, XPO, Estes and R+L Carriers are supported for orders too big for parcel.
More on Shipping →Does $799 include unlimited locations?
No. Enterprise / White Label covers three locations. Each additional location is $39/month, and 10 or more locations are custom quoted.
More on Multiple Locations →Is transfer tracking live?
Creating, approving, dispatching and receiving transfers are live. Carrier tracking on transfers is shown as preview functionality.
More on Multiple Locations →Customers & Follow-Up
Are customer accounts priced per seat?
No. Every plan includes unlimited customer accounts and no per-seat pricing.
More on CRM & Pipelines →Does Core include pipelines?
Yes. Contacts, sales pipelines, lead forms and ready-made follow-up templates are in every plan.
More on CRM & Pipelines →Do Growth or Enterprise include the Flow Builder?
No. The full Flow Builder comes only with the Nexus AI add-on, $39/month on any plan. Every plan includes the ready-made templates.
More on Automations →Add-Ons
What happens at the monthly limit?
Usage stops at the plan limit, and the account receives a prompt to upgrade.
More on Nexus Connect →How much are phone numbers?
$2/month per local number or $5/month per toll-free number. Buy as many as you need.
More on Nexus Connect →Do you have packages for bigger teams?
Yes. If Connect Teams isn’t enough, contact us and we’ll put together a larger package.
More on Nexus Connect →Will you manage our marketing?
No. Boost gives you the tools. Managed marketing is separate.
More on Nexus Boost →Why does the Boost screenshot say Floor Nexus?
Nexus Boost is the same tool in Floor Nexus, our sister platform built by the same team. In Nexus Commerce it carries the Nexus Commerce brand.
More on Nexus Boost →Do we need Nexus AI for automations?
Every plan includes ready-made follow-up templates. Nexus AI adds the full Flow Builder for building your own.
More on Nexus AI →Does the AI send messages on its own?
No. Drafts and analysis are marked AI-generated and wait for someone on your team to review and send them.
More on Nexus AI →Why do some AI screenshots say Floor Nexus?
The AI assistant and customer analysis are shown in Floor Nexus, our sister platform built by the same team. The Flows screens are Nexus Commerce.
More on Nexus AI →Reports, Commissions & Integrations
Is every report live?
Commission reports are live. Report cards marked Preview still use sample data. We’ll confirm the reports you need in the demo.
More on Reports & Audit Log →Can you match our commission rules?
Bring your rep structure and rules to the demo and we’ll show what’s supported and scope anything extra.
More on Commissions →Industries
Can we have different prices for clinics and retail customers?
Yes. Put each account on its own pricing tier, using a percent off your catalog or custom product prices.
More on Peptide, Supplement & Wellness Brands →Which payment processors can we use?
Invoice payment links run through Stripe or Square. Processor approval depends on your product category, so confirm it with your processor before launch.
More on Peptide, Supplement & Wellness Brands →No matching questions. Try another word, or ask us directly.
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