Private By Account
Contacts, orders, pricing, inventory, purchasing, sales performance, messages and documents are your private commercial information.
Trust Center
Your Data Stays Yours.
Nexus Commerce doesn’t sell customer data or share one customer’s private information with another. Here’s how we handle your data, who can access it and which services sit behind the platform.
Contacts · Installer Network · Shown: Resin Rock account
Our Commitments
Four Things We Hold To.
Never Sold. Never Shared.
We don’t sell customer data or share one customer’s information with another customer, manufacturer, distributor, dealer or supply house.
You Control Access
You decide who gets in, which locations they see and what their role allows. Reps can be limited to their own accounts.
EnterpriseEvery Change Recorded
The audit log shows who changed what, when, and from which device.
GrowthThe Commercial Boundary
Your Pricing, Customers And Sales Are Not A Shared Marketplace.
Suppliers, dealers and customers can all run on Nexus Commerce. That never gives one of them a view into another’s private operating data.
What Stays Private
Customer and contact records, orders, pricing, purchase orders, inventory, sales performance, dealer activity, notes, messages, campaigns, documents and media.
Who May Access It
Your authorized users, authorized service delivery personnel, integrations you approve, and service providers needed to run the platform.
When It May Be Disclosed
When you direct it, when an integration you authorized needs it, to deliver the service, or where the law requires it.
Controls Built Into The Product
Access and accountability are features you use every day, not a policy on a shelf.
Reps See Their Own Book
Switch between All Accounts and My Accounts. On Enterprise, reps can be limited to the customers they own and staff to the locations they work in.
EnterpriseA Record Of Every Change
Order statuses, discounts, pricing tiers, transfers and warranty approvals, with who made the change, when, and from which device.
GrowthService Providers
Who Helps Run The Platform.
Providers only process data for the service you’ve turned on. Not every account uses every provider.
Twilio
Calling and texting
ShipStation
Shipping and fulfillmentZapier
Workflows you authorizeMake
Workflows you authorizeGoogle Analytics
Website analyticsTrust Documentation
Read The Details.
Document
Commercial Confidentiality
How customer data stays separated between manufacturers, distributors and supply houses.
Read →DocumentData Protection & Privacy
How private commercial information is handled across connected services.
Read →DocumentSecurity & Access Controls
How users, roles and locations decide who sees what.
Read →DocumentSubprocessors & Service Providers
Every provider that processes data, and why.
Read →DocumentPrivacy & Data Requests
Privacy practices and how to request, correct or delete data.
Read →DocumentMutual NDA
A two-way confidentiality agreement for sensitive conversations.
Read →FAQ
Questions About Trust And Data
Straight answers. If yours isn’t here, ask us directly.
Still have a question?
Browse every answer in one place, or talk to the team.
Or email [email protected]
Do you sell our data?
No. Nexus Commerce does not sell customer data, and we don’t use your information as shared channel intelligence.
Can a manufacturer or distributor we work with see our data?
No. Manufacturer, distributor and supply-house relationships don’t create permission to view another customer’s private operating data.
Who processes our data besides Nexus Commerce?
Only the service providers needed to run the features you use, like payment processors when you take payments. The full list is on the Subprocessors page.
Can we sign an NDA before sharing details?
Yes. Request a mutual NDA and we’ll sign before any sensitive conversation.
How do we ask a security question or request our data?
Email [email protected] for security and data questions, or [email protected] for account support.
Have A Security Or Data Question?
Ask us before you sign up. We’ll answer in writing, and sign a mutual NDA first if you need one.
Ask A Question →Or email us directly at [email protected].